The need for a whole system breakthrough

At the heart of every health and social care organisation is an underlying core conflict that challenges progress. Every day the knock-on effects of this conflict are played out across the whole system. They are rooted in the conflicting needs to act only upon medical considerations, while also needing to keep within revenue/budget constraints.

Why does the conflict exist?

Breakthroughs in medical science have resulted in medical costs growing faster than the available revenue/budget. Whichever medical system a nation favours, at some point the lines plotting medical expenditure and available revenue cross. From this moment on clinicians and managers find themselves continually battling with the need to do what is right for a patient, treat all patients and stay within the financial resource.

The QFI approach works at a whole-system level to increase the number of patients treated, improve the quality and timeliness of care, and increase revenue. All this is achieved without adding additional resource and with staff, who are not asked to work any harder, at the centre of the process.

How we do it?

In any system there are only a few points that can determine the performance of the whole system - these are known as the constraints of the system.

We have designed and built  solutions that identify and address the few constraints of a health and social care system. Based on the Theory of Constraints (TOC), a methodology developed by Dr Eli Goldratt and described in his famous novels (most notably The Goal), the QFI solution focuses on achieving performance breakthroughs in large and complex environments that are dominated by high levels of uncertainty.