Achieving sustainability




QFI's objective in every assignment is to enable the client organisation to realise unprecedented results. This is achieved through changing processes and practices and through the development of skills and competences in staff.




The QFI sustainability stream is based on a specific philosophy of leadership, which includes two important elements: 

  1. An understanding and command of the necessary content to lead the delivery of unprecedented improvements in performance.
  2. A behavioural and thinking process which stimulates, supports and helps staff sustain changes in paradigm for both themselves and in their relationships with individuals, groups and the organisation.

QFI's sustainability stream forms an integral part of all healthcare projects and includes:


  1. Workshops that explain the QFI approach, why it works and the TOC principles upon which it is based.
  2. Programmes that are designed to meet the specific needs of each group, and aim to help staff deliver sustainable improvements across the system, cultivating an environment of continuous improvement and ongoing sustainability.  These QFI Leadership programmes are supported by action learning and solution-based focus groups. QFI also recommend two or three members of staff undertake the Masters in TOC (Health and Social Care) programme.
  3. Personal coaching that supports and challenges individuals through the changes in paradigm that a breakthrough brings, and helps the individual to safely understand the implications for mindset, habits and practices. Coaching contracts typically include an agreed number of sessions over a period of four to six months. The content covered during these sessions is a combination of TOC applied theory and behavioural approaches applied to real life leadership challenges.
  4. Senior team support that includes the facilitation of discussions and coaching of the senior team members to develop the necessary skills to lead the organisation to new levels of performance.
  5. Large group events that improve communication and joint working, by providing a communal space for facilitated discussions between senior leaders and members of the organisation. The forum enables a sharing of ideas and views, effectively integrating operational requirements and developments with the strategic direction of the organisation.